APA Citation

PAYNE. (1999). Delivering customer service: How to win a competetive edge through managing customer relationships successfully. Hong Kong: Grolier International.

Chicago Style Citation

PAYNE. Delivering Customer Service: How to Win a Competetive Edge Through Managing Customer Relationships Successfully. Hong Kong: Grolier International, 1999.

MLA Citation

PAYNE. Delivering Customer Service: How to Win a Competetive Edge Through Managing Customer Relationships Successfully. Hong Kong: Grolier International, 1999.

Warning: These citations may not always be 100% accurate.