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CONSUMER SATISFACTION CUSTOMER RELATIONS 3 CONSUMER BEHAVIOR 1

CONSUMER'S PREFERENCES 1 CUSTOMER SERVICES 1 NEW PRODUCTS 1

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Satisfied Customers Tell Three Friends,Angry Customers Tell 3000 : Running a Business in Today's Consumer-Driven World /

by Blackshaw
Published 2008

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The Experience : The 5 Principles of Disney Service and Relationship Excellence /

by Loeffier
Published 2015

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Inspired : How To Create Tech Products Customers Love /

by Cagan
Published 2018

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You Are What You Choose : The Habits of Mind That Really Determine how we Make Decisions /

by De Marchi
Published 2009