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CUSTOMER SERVICES CUSTOMER RELATIONS 8 CUSTOMER SATISFACTION 3

CUSTOMER LOYALTY 2 SUCCESS IN BUSINESS 2 CAPITALISM 1

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We Are Smarter Than Me : How To Unleash The Power Of Crowds In Your Business /

by Libert
Published 2008

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What's The Secret : To Providing a World Class Customer Experience /

by Dijulius
Published 2008

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Perfect Phrases for Customer Service : Hundreds of Tools,Techniques, and Scripts for Handling Any Situation /

by Bacal
Published 2005

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Managing Knock Your Socks Off Services : How to turn every customer into a customer for life(2nd Edition) /

by Bell
Published 2007

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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customer into Customer Evangelists /

by Hyken
Published 2009

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101 Activities For Delivering Knock Your Socks Off Services /

by Performance Research Associates
Published 2009

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Creating Success:Effective Customer Care /

by Wellington
Published 2010

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Customer Capitalism : Increasing Returns in New Market Spaces /

by VANDERMERWE
Published 1999

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Monitoring, measuring, and managing customer service /

by GOODMAN
Published 2000

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Executive's guide to knowledge management /

by STAPLETON

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The shape of things to come : seven imperatives for winning in the new world of business /

by OLIVER
Published 1998

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The Power of Understanding People : The Key to Strengthening Relationships Increasing Sales and Enhancing Organizational Performance /

by Mitchell
Published 2014

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How to be a Genius at Work : Unlocking the Brilliance in Yourself, your Colleagues, and your Organization /

by Gregerman
Published 2010

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The Ten Principles Behind Great Customer Experiences : Matt Watkinson.

by Watkinson
Published 2013

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The Customer Rules : The 39 Essential Rules for Delivering Sensational Service /

by Cockerell
Published 2013

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The Experience : The 5 Principles of Disney Service and Relationship Excellence /

by Loeffier
Published 2015

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You Can't Win a Fight with Your Client : 49 Other Rules for Providing Great Service /

by Markert
Published 2007

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Raving Fans : A Revolutionary Approach to Customer Services /

by Blanchard
Published 1998