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BENCHMARKING (MANAGEMENT) MANAGEMENT 1 ORGANIZATIONAL EFFECTIVENESS 1

PERFORMANCE -- 1 PERSONNAL MANAGEMENT 1 STRATEGIC PLANNING 1

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Benchmarking staff performance : how staff departments can enhance their value to the customer /

by FITZ-ENZ
Published 1993

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Business Process Management and the Balanced Scorecard : Using Processes as Strategic Drivers /

by Smith
Published 2007

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GLOBAL cases in benchmarking : best practices from organizations around the world /

Published 1998